Updated: Jul 14, 2021
Nakatindi Chalansi's book, Process Mapping, teaches business owners how to improve customer experience and increase profitability.
With Covid-19 affecting the entire world’s population, businesses and organisations were not spared from its wrath either. Business owners and employees struggled to make ends meets and satisfy customer needs during the ongoing pandemic.
Amidst all this chaos, Nakatindi Chalansi rises to the occasion with her helpful book on Process Mapping to help businesses and organisations find solutions to the common problems they face.
Based in the United Kingdom, Nakatindi Chalansi has an MBA from Strathclyde Business School and has since spent many years working on highly successful business transformation programmes with global corporations such as British Petroleum, Shell Trading, Scottish Southern and Electric, BNP Paribas, Centrica, and Drax Group.
She has always been very passionate about sharing her knowledge and experiences to solve problems. Her strategic mindset towards solving complex problems, creative innovation, and entrepreneurial thinking helped her find her feet in the business consultancy world and help struggling businesses and owners find success and improve their performance.
Her background and work experience as a business consultant allowed her to improve her knowledge and skills by taking courses in business analysis, business consultancy, business change, process modelling, six sigma, project management, SQL, and many others.
Her book can help business owners and employees come up with successful and effective corporate strategies, improve customer experience, learn about process re-engineering and much more to increase profitability and improve brand image.
When speaking about her book and experience in the industry, Nakatindi said,
“The idea came to me when I struggled to find any reliable publications and literature on mapping processes. The information was available online, but it was hard to follow and just scattered everywhere. With companies struggling to stay afloat during these trying times, I wanted to help them find a way to transform and improve their work environment and find success."
“The book is my way of introducing new ways to execute successful projects. My goal is to help companies change their business operations for increasing their market share, customer base, cost reduction, and increase profitability effortlessly.” She added.
About Nakatindi Chalansi
Nakatindi Chalansi has an MBA from Strathclyde Business School and has used her knowledge, experience, and skills to help businesses perform value adding activities and increase profitability. Nakatindi made a career and name for herself in the business consultancy world based in the UK. She has always been passionate about sharing her knowledge and experiences to resolve business and organisational problems.
If you are interested in learning more about process mapping, subscribe to get your free process maps and you can contact her via the information provided below.
Contact Information for Nakatindi Chalansi