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Process Mapping Education for Reskilling and Upskilling

Updated: Apr 13, 2021

Process Mapping Education for Reskilling and Upskilling to achieve Career Transformation and Promotion.


Have you ever wondered how a new starter gets so much attention and credibility very quickly within the organisation? This is the sort of employee that is informed and seems to understand how the company operates and also focuses on building the right professional relationships with important stakeholders from senior management all the way through to operational level.


All of a sudden, this individual begins to build sustainable credibility in a professional way that is authentic, respectful and most importantly inspiring to those that would like to have similar skills. So, what are these transformative skill-sets?


The answer is process knowledge combined with great communication skills, stakeholder analysis and big picture thinking ability.


When an individual has knowledge and understanding of the main and sub business processes, they demonstrate competence to management and those around them. These skills effectively make the employee a valuable asset to the organisation in understanding how the business operates therefore, making them able to be in a strong position to solving existing problems with innovative solutions. It starts with the strategic understanding and then the detail of business procedures follows not the other around, which is a mistake that most people make.


Since COVID 19, there has been dramatic change everywhere but through this transition there are many great opportunities and employees can begin process mapping education to reskill and upskill their career transformation and promotion.


According to PWC.com their research states that by 2025, half of the world will need reskilling and by 2030 about 5million new jobs will be created. Mckinsey.com mention that adapting employees’ skills and roles to the post-pandemic ways of working will be crucial to building operating-model resilience. Therefore, through business process education helps employees to positioning themselves for career success by adapting to new business processes and new ways of working.


This is really exciting news, and I have some golden tips to share, which include the following:


  • Check your company website and get familiar with the organisation’s mission, vision and corporate strategy? Request to have a look at the corporate strategy and business unit objectives if this information is accessible. Make-sure you have understanding of where your organisation is heading and how your role contributes that corporate strategy?

  • Take a strategic and operational view of your organisation by requesting access to the company wide business processes if they have been documented? Make-sure that you are able to view all the Level 0 to Level 5 business process hierarchy. See where your role fits within the organisation based on the company wide business processes. The business processes are documented in process software such as Aris, Camunda, Nimbus, Mega and many other innovative solutions. This information can be readily provided by centre of excellence (COE), business change or transformation functions.

  • Request to have a look at the company organisational structure, usually this information is available on the intranet of most companies and again see how your role fits within the companywide organisational structure.

  • Review your roles and responsibilities against the organisational structure and take initiative on how your role can add value to the organisation.

  • Begin to educate your self about the products and services that your organisation provides. This information can be obtained from strategy, commercial, sales, marketing or finance functions. Through knowledge of what your business is selling and the revenue streams can help you understand how your organisation is performing.

  • Have a quick peak at the company’s most recent financial statements and a get a feel of some the important performance metrics in comparison with previous years.

  • Request competitor analysis information from strategy or commercial functions to see how your organisation is performing in comparison to their peers and generally how your organisation ranks against other companies in their industry.

  • In meetings when questions are being raised or when working on specific projects, demonstrate your specialist business process knowledge and make your-self visible in a professional and respectful manner.

  • Create a strengths, weaknesses, opportunities and threats (SWOT Analysis) of your career. See where you are today and make the required steps to maximise your strengths and opportunities then minimise your weaknesses and threats.

  • For your career progression create a roadmap based on business processes that you would like to be working on start with today and how tomorrow will look like. Since, roles and responsibilities are simply the execution of business processes, you will find that through your understanding of company-wide business processes you will be able to plan and position yourself for multiple opportunities and a sustainable successful career.


I know, I have given quite a long list of things to do but pick and choose, then build your knowledge incrementally with the business process management skillset. As a reward, you will be amazed how quickly the rewards and opportunities that will be created.

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